enjoys the sunshine during #UMassITC lunch exploring canal locks outside conference center
TagUMassITC
"It was nice that we had a process to follow. It was better than the running-around-with-our-hair-on-fire method." @steveathanas #UMassITC
Autonomous crisis: when faced with threat to "data loss, systems, or human health" the requirement to seek change approval waived. #UMassITC
Types of changes & who is responsible: CAB or CIO? That's cool. You? Don't go rogue! Unless consequences would be disastrous. #UMassITC
"Change management provides more uptime, improves perceptions, increases rate of change" @steveathanas And lets you CYA! #UMassITC
"Once you do ITIL training, you start to realize you aren't following best practices. How many have done ITIL? Nobody? Good." #UMassITC
"I'm going to kill you with memes in this presentation. If you don't like memes you're in the wrong spot." @steveathanas #UMassITC
Ooh! It's @steveathanas #UMassITC
"I don't know what we're having for lunch. Are they giving us lunch?" —Steve Athanas #UMassITC (They are providing lunch!)
is pleased to find that a linux distro discussion does not have to be a religious war. OK, OK: GNU/Linux. #UMassITC